Uxbridge Animal Hospital Update:
August 27, 2021
As we continue to work around the challenges that COVID has presented to the veterinary field we would like to thank all of our wonderful clients who treat us with respect, patience, and kindness while we care for your beloved pets.
As you may have heard, pet ownership has surged in the past year while the veterinary industry is experiencing a shortage of technicians and veterinarians. An estimated 11.38 million U.S. households added a new pet during the pandemic. This surge in pet ownership, in addition to continued COVID challenges, have resulted in longer wait times for appointments and slower than usual service. Our staff is giving 120% every day, showing up with compassion and a commitment to provide excellent care to all our patients. In early April we made the decision to stop accepting new clients so that we could provide better service to our current clients and patients. Despite this decision we are still currently booking out up to 1 week for sick visits, 6-8 weeks out for annual exams and up to 8 weeks or more for surgical procedures. It is very unlikely that we have a same day regular appointment opening, however we do offer urgent care appointments, when needed, which are fit into our fully booked schedule. Urgent care appointments take longer and have longer wait times. We do our very best every day to run on time but we are dealing with emergencies and complicated cases that sometimes cause us to get off schedule.
We know this past year and a half has been challenging for everyone, but we ask that you be kind to our staff. We have a zero tolerance policy for disrespect to our staff. If you yell, swear, or hang up on us you will be asked to find another veterinarian to care for your pet. If you have a concern we do want to know, but please understand that our entire staff is doing their very best to help you and your pet. Every client, every patient, every time.
For more articles on the current challenges facing the Veterinary industry go to: