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Uxbridge Animal Hospital Update:

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August 27, 2021
​As we continue to work around the challenges that COVID has presented to the veterinary field we would like to thank all of our wonderful clients who treat us with respect, patience, and kindness while we care for your beloved pets. 

As you may have heard, pet ownership has surged in the past year while the veterinary industry is experiencing a shortage of technicians and veterinarians.  An estimated 11.38 million U.S. households added a new pet during the pandemic. This surge in pet ownership, in addition to continued COVID challenges, have resulted in longer wait times for appointments and slower than usual service. Our staff is giving 120% every day, showing up with compassion and a commitment to provide excellent care to all our patients. In early April we made the decision to stop accepting new clients so that we could provide better service to our current clients and patients. Despite this decision we are still currently booking out up to 1 week for sick visits, 6-8 weeks out for annual exams and up to 8 weeks or more for surgical procedures.  It is very unlikely that we have a same day regular appointment opening, however we do offer urgent care appointments, when needed, which are fit into our fully booked schedule. Urgent care appointments take longer and have longer wait times.  We do our very best every day to run on time but we are dealing with emergencies and complicated cases that sometimes cause us to get off schedule.

We know this past year and a half has been challenging for everyone, but we ask that you be kind to our staff.  We have a zero tolerance policy for disrespect to our staff. If you yell, swear, or hang up on us you will be asked to find another veterinarian to care for your pet.  If you have a concern we do want to know, but please understand that our entire staff is doing their very best to help you and your pet. Every client, every patient, every time. 

For more articles on the current challenges facing the Veterinary industry go to:

https://www.bostonglobe.com/2021/07/09/metro/overwhelmed-veterinarians-struggle-with-staggering-surge-pet-visits/
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https://www.cnbc.com/video/2021/06/01/veterinarians-backlogged-and-burned-out-amid-covid-pandemic-pet-boom.html

​​Uxbridge Animal Hospital’s Reopening Plan

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We would first like to thank all of you for your patience with us during the past several months, as well as your patience and support moving forward. We sincerely appreciate your commitment to our hospital and for being so understanding while we’ve navigated through this challenging time.

We have set up a phased approach to reopening. As always we ask that clients continue to remain vigilant about their own health to protect the health of our staff. Clients who are COVID positive, have a pending COVID test, have had a recent COVID exposure, or are experiencing COVID like symptoms, should have someone else accompany their pet to our office. Thank you in advance for your cooperation.
Below is our phased approach to reopening:

Phase 1--CURRENT PHASE

• All staff members and clients must wear a mask at all times, covering both their mouth and nose fully. We will have surgical masks on hand should you need one.  Clients who are unable or unwilling to wear a mask, will be required to use our curbside services. A client who refuses to wear a mask once inside the building will be asked to leave the hospital and we will not be able to provide services for their pet. MASKS WILL BE REQUIRED REGARDLESS OF VACCINE STATUS.
• In order to maintain social distancing we ask that when you arrive at the hospital that you continue to call the hospital to check-in for your appointment and a technician will call you back perform the initial triage over the phone.
• For doctor appointments, we will allow two adults, capable of providing medical information and making medical decisions, to enter the hospital for the exam portion of your pet’s appointment.  Clients will enter the building and go directly into an exam room with their pet.  At the completion of the appointment we will ask clients to return directly to their cars through our side door exit.
• We do understand that some of you may still be uneasy about bringing your pet into our office for an appointment. Please know that your safety, as well as the safety of our staff is our first and foremost concern.  IF YOU PREFER TO HAVE A CURBSIDE APPOINTMENT, just let us know, and we’ll be happy to accommodate this preference. Curbside appointments will take longer from start to finish.  Please be patient with us, as we will be as efficient as possible.
• Examination rooms will be cleaned between each appointment, with special attention being paid to high-touch surfaces (such as door handles and chairs).
• During Phase 1 we will continue our curbside protocols for all technician appointments, medication/prescription diet pick-ups and lab sample drop-offs. Please allow 24-48 hours to have prescriptions filled.

 
 
Phase 2
Beginning—Date to be determined

• Clients may enter the building when checking in for both doctor and technician appointments.
• All clients MUST wear a mask at all times while in the building.
• MASKS WILL BE REQUIRED REGARDLESS OF VACCINATION STATUS.
• Any client who refuses to wear a mask once inside, will be asked to leave the premises and we will not be able to provide services for their pet.

• Clients who are COVID positive, have a pending COVID test, have had recent COVID exposure, or are experiencing COVID- like symptoms should have someone else bring their pet.

• Medication/Food can be picked up inside. Please allow 24-48 hours to have filled.
• Lab samples may be dropped off inside the building.

 
 
Phase 3
Beginning--Date to be determined

• Masks will no longer be required.
• Clients who are COVID positive, have a pending COVID test, have had recent COVID exposure, or are experiencing COVID- like symptoms should have someone else bring their pet.

 
We’re doing our very best to keep these transitions as smooth and painless as possible, and we very much appreciate the patience and compassion we’ve seen from our pet parent network. We are experiencing a high volume of patients, and appointments may take longer, but we will continue to make modifications to keep your wait times to a minimum.
We would also ask that you please be kind to our staff. They are practicing the policy and procedures of the management team. If you have any comments or complaints please direct them to management.
Again, things are subject to change, but we’ll do our best to keep you up to date on any further developments. Feel free to call us with any questions at 508-278-5869.
 
Thank you!
-The Veterinarians and Staff of the Uxbridge Animal Hospital

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A Message From Dr. Alyssa Vincent
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View Message

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We are not accepting new clients at this time... 

We want to continue giving the highest standard of care to our patients and right now we are booking out too far to address our patient's medical needs in a timely manner. We will not be accepting new clients until that changes. We will post on social media and our website with updates.
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We Moved March 30th 2020!

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The Uxbridge Animal Hospital moved into our brand new building on March 30, 2020!  Our new hospital is just around the corner from our Hazel Street location, at 510 Hartford Ave West in Uxbridge, next to the UXLocale Restaurant!

the Uxbridge Animal Hospital

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The Uxbridge Animal Hospital is an AAHA-accredited veterinary hospital. That means we hold ourselves to a higher standard. Pets are our passion and keeping them healthy is our #1 priority. Here, we strive to deliver excellent care for pets, because your pets deserve nothing less.

The Uxbridge Animal Hospital is owned by two dedicated and talented veterinarians;  Dr. Jocelyn Cowan  and Dr. Deborah Veo, who purchased the Uxbridge Animal Hospital in 2007.  Together, with their full time associates; Dr. Alyssa Vincent and Dr. Ali O'Hagan, they strive to provide the highest standards of veterinary medical care and customer service; ​treating each patient as if it was their own. ​

At the HEART of Uxbridge Animal Hospital is our support staff; a group of highly professional, caring and educated individuals whose compassion and dedication elevates the Uxbridge Animal Hospital to excellence. ​​

 ​​​The Uxbridge Animal Hospital strives to build trusting, personal, and long lasting relationships with our clients while fostering the One Health philosophy, of achieving the best health for people, animals and their environment.​​​

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PetPage App

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We are excited to roll out our new PetPage App!  

We would like to invite you to access your pet's records online, THROUGH OUR PETPAGE MOBILE APP!  The PetPage Mobile App will take the place of your Petly Page (if you have one).

1) Download the mobile app from the Google Play or Apple Store by clicking one of the links below (you must be using your mobile phone in order to install the application).

Google play link: https://play.google.com/store/apps/details?id=com.allydvm.comet&hl=en
 
Apple Store link: https://itunes.apple.com/us/app/allyconnect/id920690093?mt=8
 
2) After you have installed and opened the app on your mobile phone click the "sign up" button on the home page of the app. Enter your email address, choose a password and click the blue sign up button. You must use the email address on file at Uxbridge Animal Hospital.
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3) You will then be sent a confirmation email. Click the link in that email. Check your SPAM folder if you do not see the confirmation in your inbox. 

You can now login to our mobile app to view upcoming appointments, healthcare reminders, refill prescriptions, request appointments and more!


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ON THE WEB
You can also access your upgraded pet health records without a smart phone by clicking here! You will need to sign up before logging in. Use your email address that is on file with Uxbridge Animal Hospital as your username.


As always, please don't hesitate to call us if you have any questions!