August 27, 2021
As we continue to work around the challenges that COVID has presented to the veterinary field we would like to thank all of our wonderful clients who treat us with respect, patience, and kindness while we care for your beloved pets.
As you may have heard, pet ownership has surged in the past year while the veterinary industry is experiencing a shortage of technicians and veterinarians. An estimated 11.38 million U.S. households added a new pet during the pandemic. This surge in pet ownership, in addition to continued COVID challenges, have resulted in longer wait times for appointments and slower than usual service. Our staff is giving 120% every day, showing up with compassion and a commitment to provide excellent care to all our patients. In early April we made the decision to stop accepting new clients so that we could provide better service to our current clients and patients. Despite this decision we are still currently booking out up to 1 week for sick visits, 6-8 weeks out for annual exams and up to 8 weeks or more for surgical procedures. It is very unlikely that we have a same day regular appointment opening, however we do offer urgent care appointments, when needed, which are fit into our fully booked schedule. Urgent care appointments take longer and have longer wait times. We do our very best every day to run on time but we are dealing with emergencies and complicated cases that sometimes cause us to get off schedule.
We know this past year and a half has been challenging for everyone, but we ask that you be kind to our staff. We have a zero tolerance policy for disrespect to our staff. If you yell, swear, or hang up on us you will be asked to find another veterinarian to care for your pet. If you have a concern we do want to know, but please understand that our entire staff is doing their very best to help you and your pet. Every client, every patient, every time.
For more articles on the current challenges facing the Veterinary industry go to:
The Uxbridge Animal Hospital is an AAHA-accredited veterinary hospital. That means we hold ourselves to a higher standard. Pets are our passion and keeping them healthy is our #1 priority. Here, we strive to deliver excellent care for pets, because your pets deserve nothing less.
The Uxbridge Animal Hospital is owned by two dedicated and talented veterinarians; Dr. Jocelyn Cowan and Dr. Deborah Veo, who purchased the Uxbridge Animal Hospital in 2007. Together, with their full time associates; Dr. Alyssa Vincent and Dr. Ali O'Hagan, they strive to provide the highest standards of veterinary medical care and customer service; treating each patient as if it was their own.
At the HEART of Uxbridge Animal Hospital is our support staff; a group of highly professional, caring and educated individuals whose compassion and dedication elevates the Uxbridge Animal Hospital to excellence.
The Uxbridge Animal Hospital strives to build trusting, personal, and long lasting relationships with our clients while fostering the One Health philosophy, of achieving the best health for people, animals and their environment.
We are excited to roll out our new PetPage App!
We would like to invite you to access your pet's records online, THROUGH OUR PETPAGE MOBILE APP! The PetPage Mobile App will take the place of your Petly Page (if you have one).
1) Download the mobile app from the Google Play or Apple Store by clicking one of the links below (you must be using your mobile phone in order to install the application).
Google play link: https://play.google.com/store/apps/details?id=com.allydvm.comet&hl=en
Apple Store link: https://itunes.apple.com/us/app/allyconnect/id920690093?mt=8
2) After you have installed and opened the app on your mobile phone click the "sign up" button on the home page of the app. Enter your email address, choose a password and click the blue sign up button. You must use the email address on file at Uxbridge Animal Hospital.
3) You will then be sent a confirmation email. Click the link in that email. Check your SPAM folder if you do not see the confirmation in your inbox.
You can now login to our mobile app to view upcoming appointments, healthcare reminders, refill prescriptions, request appointments and more!
ON THE WEB
You can also access your upgraded pet health records without a smart phone by clicking here! You will need to sign up before logging in. Use your email address that is on file with Uxbridge Animal Hospital as your username.
As always, please don't hesitate to call us if you have any questions!
Monday 8:00am - 8:00 pm
Tuesday 8:00am - 8:00pm
Wednesday 8:00am - 8:00pm
Thursday 8:00am - 8:00pm
Friday 8:00am - 5:00pm
Saturday 8:00am - 5:00pm
Connect with Us
510 Hartford Ave West, Uxbridge, MA 01569